Every paid plan starts with a 14-day free trial. No payment is required to begin the trial, and you can cancel from Settings → Billing at any time before the trial ends with no charge.

We will email you before the trial converts to a paid subscription.

If you are charged for a paid plan, you can request a full refund within 14 days of the payment, for any reason. We will refund the full amount you paid — no questions asked.

Refunds are made to the original payment method, at no extra cost to you, without undue delay and in any event within 14 days of your request.

To request a refund, email info@tracken.ee, or request it directly through Paddle using the link on your receipt. You don't need to give a reason. Including your receipt or Paddle transaction ID helps us process it faster, but isn't required.

Refunds are processed by Paddle to your original payment method and typically appear on your statement within 5–10 business days, depending on your bank.

You can cancel your subscription at any time from Settings → Billing. Cancellation stops future renewals, and you keep access until the end of the period you have already paid for.

All purchases are processed by Paddle.com Market Limited as the merchant of record. Paddle handles the actual refund transaction on our instruction. You can also request a refund directly through Paddle using the link on your receipt. Paddle's own terms apply to the payment relationship in addition to ours. Our refund policy follows Paddle's own refund policy (paddle.com/legal/refund-policy).

Refund questions: info@tracken.ee.